What if I haven’t received my order? If you have not received your order meaning YOUR PRODUCT or tracking information has NOT Been emailed to you, and it has been past 14 BUSINESS DAYS, please email us. Prior to your order shipping to YOU, you will receive an EMAIL message to the email address you provided with your order, providing you a Tracking Number, please visit the shipping website, enter the tracking number, for up to date status of your order. Remember this will arrive prior to your order shipping,hours after you placed your order. Please see the shipping details prior to ordering, if you need this garment in 24 hours ordering from US is not in your best interest.
What is the Refund/Exchange policy? We do not accept exchanges for any reason. If you are unsure of your size, please contact us by email or text (501.681.7635. We are here to assist. Please understand that the size chart is a tool and body shapes do vary. Our shapewear is considered intimate apparel and cannot be returned due to hygiene concerns. If you feel you received the wrong size, sell it to a friend and purchase a new one. We are here to assist, so when in doubt, please contact us first. These are NOT American Shaperwear, if you wear a Medium and have always worn a Medium I can guarantee you, YOU will need a LARGE or larger in our garment. We have it listed throughout our site to ORDER UP!!
Our products are shipped Priority Mail , if your item is returned to Hourglass Vixens due to UNCLAIMED and you would like it re-shipped you may be responsible for additional shipping fees per the USPS.
How long does it take to ship my order? Our authentic Colombian waist trainers are in high demand. U.S. shipping can take up to 3-7 business to be RECEIVED back to you, baring no delays from weather to backorders. Our trainers are shipped from Colombia, South America. (All products are shipped USPS Priortity, you do not need to pay for expedited shipping, that is already included)
What size should I order? It is important that you refer to our sizing chart to ensure a proper fit. The sizing chartnumber on the left is your BUST SIZE, not WAIST. If your stomach is a little larger or if you are between sizes, choose a size up to ensure fit. Our waist trainers are authentic Colombian body shapers, which tend to run smaller. Keep in mind that body shapes do vary as well. If you are unsure of what size to get please contact us by email and include your weight, height and pics of your bare waist from the front and side. We would prefer you EMAIL us your height, weight, bust size ( if women) pants size ( if men) BEFORE ordering the wrong size so that we can direct you.
What is the difference between the waist trainers and what are they made of? ”Miracle” sits at your waist extending to your upper abdomen. It has a latex core, cotton exterior and interior lining. It is also recommended for Petitie or Shorter torso's or active people who work out.-”Snatched” is 2″ longer than our “Miracle” trainer. The exterior is made of 100% latex with a cotton interior lining. Recommeded for women with more circumference of body fat to flatten.-”Ready” is 2″ longer than our “” trainer. The exterior is made of 100% latex with a cotton interior lining. The Latex Vest is recommended for women with all over reduction, from the back, to under the bust line, to the stomach and waistline. Keep in mind the Ready has shoulder straps- All of our Waist Trainers offer the same benefits and is based on personal preference and use. OUR Goal in ordering the WORKOUT band Cincher is to send/ship you your color preference, HOWEVER the cincher does come in the following colors, Blue, Pink or purple . IF our warehouse is out of BLUE in your size in order to ensure your delivery THEY MAY ship your size in another color listed above. The product is the same just a different color.
How do I pay for for my order? Currently, you pay online at checkout with a major credit card or debit. Upon checking out, once your credit card has been processed, the screen will state "Shopping Cart empty" that means it's complete, check the email you provided for your receipt and also CHECK SPAM if you don't receive it 5 minutes after purchase.
What if I can’t fasten my waist trainer or if it’s too tight? When you first receive your trainer, you may need someone to help fasten the hooks. Do not be alarmed if it takes you a while to get it hooked. If you are able to fasten the hooks then it’s your size. The trainer is designed to be TIGHT. The high compression tightens your core, helping you lose inches from your abdomen and waistline. To maximize your results, waist trainers should be worn 8-10 hours a day. The trainer will not be comfortable in the beginning and you may have to work your way up to the recommended usage time.
How do I wash my waist trainer? You should hand wash or machine wash on the delicate cycle. Hourglass Vixens, recommends washing with a "lingerie mesh bag" (also sold on our page) turning the garment inside out and air dry. Air dry to keep fabric from shrinking and losing elasticity. IF you DRY the trainer in the dryer you WILL BREAK THE BONING, we do not EXCHANGE products because you didn't follow directions. The boning will not break unless you don't follow the instructions.
Keep the trainer away from strong odors, Latex Shapers can pick up odors and retain them.
What side is the inside when I get the trainer? The softer lining touches your skin, the latex is on the outside, the tag goes on the top of your back. Basically the openings for the hooks should be on your left and the hooks themselves should be on your right.
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